We design all our Service Level Agreements (SLA’s) with one thing in mind - you, the customer. Our technicians work together with you and your key stakeholders to design a managed services solution to suit your operations.
Our Managed Services can be custom designed to provide you:
- Remote monitoring
- Scheduled preventative maintenance visits
- 24/7 emergency response
- In-house dedicated AV staff when you need them the most
- Loan equipment when replacing or repairing faulty equipment
We manage all of your AV systems and investment so that you gain peace of mind that your environment is flexible, effective and efficient.
Our helpdesk can remotely monitor the status of your system and measure specific elements such as usage and capacity. We’ll track equipment faults in real time with automatic alerts, enabling us to anticipate and address faults before you notice them.
Our skilled technicians ensure your systems are consistently operating at their fullest potential and efficiency. We customize a visit schedule to suit your business.
We have structured call out rates to suit your requirements, either as part of one of our custom Service Level Agreements, or as an Ad-Hoc service on demand. Sometimes things go wrong, when they do, we’ve got your back.
You can be confident that we’ll perform. Here are some of the metrics we measure ourselves against in our SLA’s:
- Response Times
- Relevant Upgrades
- 24/7 Helpdesk Service
- Dedicated Concierge Support staff
- Manufacturer Hardware Warranty Support
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